**Privacy Policy**

 

At UrbanGent, we are committed to protecting your personal information and maintaining the confidentiality of our customers' data. This Privacy Policy outlines how we collect, use, and protect your personal and payment information.

 

**What Information Do We Collect?**

 

We may collect the following types of information from you:

 

1. **Personal Data**: First name, last name, email address, phone number, physical address.

2. **Order Data**: Order history, order dates, product names, quantities ordered, and total orders placed.

3. **Payment Information**: Payment method details (e.g., credit card numbers, expiration dates), billing addresses.

4. **Device Information**: Browser type, device identifier, IP address, operating system, and location.

 

**How We Use Your Information:**

 

The collected data will be used for various purposes, including:

 

1. **Processing Orders**: To fulfill your orders, we need to store and process your personal and payment information.

2. **Customer Communication**: We may use your contact information to communicate with you about our products, promotions, or other events of interest.

3. **Product Recommendations**: Based on your purchase history, browsing behavior, and preferences, we can offer tailored product recommendations.

4. **Improving Our Services**: By analyzing user feedback, ratings, and reviews, we strive to enhance the shopping experience at [Store Name].

 

**Security Measures:**

 

We take reasonable measures to protect your personal data from unauthorized access, misuse, disclosure, alteration, loss, damage, theft, or destruction:

 

1. **Secure Payment Processing**: Third-party service providers secure payment processing transactions.

2. **Data Encryption**: Sensitive information is encrypted using industry-standard encryption protocols (e.g., HTTPS).

3. **Access Controls**: Access to customer databases is restricted through strong passwords and multi-factor authentication.

 

**Sharing Information with Third Parties:**

 

Your data may be shared with third parties for specific purposes:

 

1. **Shipping Providers**: We share order details with shipping carriers to facilitate delivery of your purchases.

2. **Payment Service Providers**: For credit card payments, we use external processors that collect and store sensitive financial information securely.

3. **Marketing Partners**: Our marketing partners are used to deliver targeted promotions or advertisements based on our analytics insights about users' behavior.

 

**How Long Do You Keep My Data?**

 

We maintain the following retention periods for stored personal information:

 

* Order history (up to 5 years)

* Payment records (up to 7 years)

 

**Opt-Out and Correcting Your Information:**

 

If you'd like to update, delete, or request a change in any of your data entries, please contact us using this email address [support@storename.com](mailto:support@storename.com). Upon receiving such requests, we will process them within reasonable timeframes, usually up to 30 days. Please note that changes might take some additional processing due to internal review procedures.

 

**International Transfer and Compliance:**

 

All our personal and payment-related activities comply with international privacy regulations as follows:

 

1. **GDPR**: Data collected under GDPR guidelines can be stored for limited periods before being securely deleted.

2. **California Consumer Privacy Act (CCPA)**: To ensure compliance with CCPA regulations, you have the right to access or modify any information associated with your account upon request.

 

By using Urbangent. you consent to the terms outlined in this Privacy Policy. If these conditions ever change, we will inform all users through our website by email notification if necessary updates occur on an individual user level.

 

For more details about data handling practices at Store Name, please write us directly here below.